SugarCRM vs vTiger- Which on Would You Choose?

There are numerous open source CRM available in the market. It is up to you which one suits you the best. In this article, we will be looking into the features, pros, and cons of different open source CRM. SugarCRM and vTiger are the most popular CRMs. crm sugar vtuger Generally, people confuse the word open source with free. Open source means the code is openly available for users to modify and adapt while you have to buy a premium version to avail further services. Open doesn’t necessarily mean free.

Let’s first take a look at SugarCRM

SugarCRM is being used from a long time by a community of talented developers all over the world. It has an enterprise edition available which is hosted by Sugar with additional functionality. One can download and install it on their own server. The process is not too difficult, a person with decent technical knowledge could do it within 30 minutes. Related image


There are several reasons why it is being used abundantly-
  • It is flexible as compared to other open source CRMs. There are some CRMs that are built with some main use-cases in mind but doesn’t necessarily adapt for organizations that need a good amount of flexibility.
  • Its studio builder is very smooth. It has a drag and drop interface to easily customize different screens. It also has amazing access control to provide access to some user and constricting other users to a tailored view.
  • The best part is reporting dashboard as every user can have different view according to their specific needs.


  • Well, there are no cons as such, the only thing which bothers people now is its enterprise version. There is no community support which means there is no community edition. An enterprise has to buy a premium edition after completing its trial period.

Let’s take a look at vTiger.

Another hugely used open source CRM is vTiger, though it is built with the code used in SugarCRM. It has many tools that make it easy for users to opt-in for certain marketing offers and information becomes populated in the CRM. Related image


  • Better marketing tools for populating the information in CRM. It is easy for users to opt-in.
  • Well-developed and easy-to-use management features as compared to other CRMs.
  • A good forefront which makes it easy for the users to work on it. In many systems, the CRM project management feature tends to be a bit overlooked.


  • UI needs improvements as it has a flat design which doesn’t look so great.
  • vTiger’s development community is not as active as Sugar’s community.

Summing up

Let us sum things up to make it easy for you to decide which one is better for you-
  • vTiger is entirely free and depends on volunteer work while SugarCRM has a paid version.
  • SugarCRM has more advanced functionalities that can be altered according to organization’s size.
  • vTiger loads faster may due to less complicated functionality, but it really saves time.
  • Though vTiger is easy to use, SugarCRM compensates it with customizable user interface.
  • Though both applications are considered to have tricky upgrade process, vTiger is still considered easier one.
So, these two CRMs are most widely used. We also work on these two. Our consulting services help clients achieve high performance by efficiently anticipating, meeting and exceeding their customers’ expectations.