7 Best Open Source CRM Software For Your Small Business

CRM software has become quite popular in last few years. Most of the companies get their own CRM solutions. For small businesses, Open Source CRM software solutions are available widely, though they are not yet taken into consideration a lot. They are bit unknown and unrecognized, but they are reliable and capable alternatives. CRM-systems Open Source products are slowly becoming popular because of its attractive price depending on how the Open Source Foundation (OSF) price models are applied. Though they are said to be free, there is a hidden price tag for the support. If you are in need of an Open Source customized CRM, you should check out the following options-

1. Sugar CRM

SugarCRM is one of the three largest global CRM providers. It is a complete CRM solution without an extra license fee for additional modules. It is available with a 7-day free trial which will be billed annually with $35 to $150/user per month according to the requirements and version.

2. ConcourseSuite

Founded in 2000 and previously known as CentricCRM, it is a J2EE compliant. It is equally beneficial for small and large businesses, especially those with complex sales processes. They charge a one-time fee of $750 for 25 users. The pricing increases as the number of users increases.

3. vTiger

It was founded in 2004. It has rich features, yet is a cost-effective CRM for small and medium enterprises. The basic features cost $12/month per user. Additional features are chargeable. The best part is that they give a 30-day free trial. The features include Sales, Marketing, Customer Support, and Calendar.

4. Odoo

It is formerly known as OpenERP. They have a unique and open ecosystem developed by combining the resources of its open source community, partners’ network and resellers. They provide software that is not complex but is full-featured, tightly integrated, runs smoothly, and upgrades seamlessly.

5. OroCRM

OroCRM is an open source CRM which is available for download on GitHub. They provide easy-to-use CRM solutions for sales and marketing for small and medium business. Its marketing tool includes multi-channel marketing, custom reporting, and customer segmentation, whereas sales management, customer service productivity and multi-channel organization management are some of the tools for sales management.

6. Daffodil CRM

This one is majorly dedicated to manufacturing, IT, customer service, financial and insurance industry. It supports both B2B and B2C business models. Based on on-Premise/client-server model, it enables unified coordination between sales, marketing, customer service, field support and other departments which interact with customers.

7. Junari CRM

It is based on an open ERP platform intended for small business, but can grow as per the customer’s business needs. It costs £49 plus £10 /user/month (excluding VAT). Add-ons such as document version control, HR etc. costs between £2 and £5. Standard features include Activities and Communications.


Every company is different, so every company has different needs from their CRM solution. If you are going to need to customize your CRM software, however, as is often the case, there is strong justification for choosing the Open Source route.